Thank you for shopping with us at Oregon Mountain Community
For over 30 years
we have continued to provide excellent service and quality products to
our
customers.Oregon
Mountain Community
wants to be sure that your next adventure is a memorable one.Above all, we want you to
have fun!Having
the right equipment makes all the
difference.
We
want to make sure that you are completely satisfied with
your purchase. The following guidelines will help if you
need to return one of our products:
-New
items may be returned for a full refund.Items
must be in a new and unused condition, with all original packaging
and all tags
for a
full refund.Charges
will be reversed when
we receive the merchandise. As a reminder, a confirmation email will be
sent out when your card is credited. All
return freight costs are the purchaser’s responsibility.
-Exchanges
are not a problem. If there is an issue
with fit, or if you are unhappy with your product choice, send it back
to us
and we’ll be glad to exchange the item for you. Please note: All exchanges are limited to inventory on hand at the time we receive your return. If you wish to ensure a product is in stock for exchange please call us toll-free or email customer services to have the desired item placed on hold. All
return freight costs are the purchaser’s
responsibility. However, e-OMC
will cover
the cost of all out going shipments.
-Return Exceptions.To
insure
the safety of our customers and the equipment we sell, all climbing
equipment, sleeping bag and underwear/swimwear
purchases are non-returnable.If
you
have any questions regarding this policy, feel free to give us a call @
800.538.3604.
-Timeline
on Returns. All
web returns
must be received within 30 days of purchase to qualify for refund or
exchange.
If there is an outstanding issue, call us @ 800.538.3604 and
we’ll be happy to
help you.
______2
easy steps to Return a web purchase._____
Fill
out the return form included in your package
Mail
via a ground carrier or US Postal Service
Oregon Mountain
Community
Attn:
Web Returns 2975
NE Sandy Blvd. Portland
OR 97232
We’ll
take care of the
rest!Thank you for
shopping with us!
If you have
any additional questions feel free to give us a call @ 800.538.3604
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